Refund policy

Returns (withdrawal from the agreement)

As a consumer, you have the right to withdraw from the agreement within 14 days of receiving your order, without giving any reason.

To make a return:

1. Submit a return request in the customer panel: My Account → Support → New ticket (or send a withdrawal statement by e-mail to support@cellpowerx.com — an unambiguous message with your order number is enough).

2. Send the goods back within 14 days to: Cellpower X, Lda, Av. Fontes Pereira de Melo, Nº 21, 8º, 1050-166 Lisbon, Portugal. The return shipping cost is borne by the buyer.

3. You will receive your refund (including the cost of the cheapest delivery option offered) within 14 days of us receiving your statement, via the same payment method used for the purchase.

Exceptions: the right of withdrawal does not cover products in sealed packaging which cannot be returned after opening for hygiene and health protection reasons (dietary supplements after opening, inhalation accessories after removal of hygiene seals).

Complaints

If the goods are not in conformity with the agreement (defect, damage, incompleteness), submit a complaint:

• in the customer panel: My Account → Support → New ticket, by e-mail: support@cellpowerx.com, or in writing: Cellpower X, Lda, Av. Fontes Pereira de Melo, Nº 21, 8º, 1050-166 Lisbon, Portugal

• include your order number, a description of the problem (photos welcome) and your request (repair, replacement, price reduction or refund)

We will examine your complaint within 14 days of receiving it. We will send our response to the e-mail address provided in the complaint.

Contact

Cellpower X, Lda
Av. Fontes Pereira de Melo, Nº 21, 8º, 1050-166 Lisbon, Portugal
NIPC: 518319067 · EU VAT: PT518319067
e-mail: support@cellpowerx.com · phone: +351 211 929 218 (business days, 11:00–19:00 Polish time)